Please follow the troubleshooting instructions below. Before proceeding with the troubleshooting, make sure that your device’s firmware and Reports+ application are up-to-date with the latest available versions.
Restart your phone or tablet.
If you are experiencing any problem with Reports+, try to restart your phone or tablet as the first step.
Check your internet connection.
If restarting the device does not solve the problem, try to use Reports+ on both Wi-Fi and mobile networks in order to see whether the problem is weak Wi-Fi connection or weak mobile connection or not.
Delete and reinstall
If restarting and checking the connection steps do not work, then try to delete Reports+ and reinstall it:
iPhone and iPad:
1- On the home screen, hold your finger on Reports+ application’s launcher icon until it vibrates.
2- Touch on the “x” sign and delete the application. Your Reports+ data is safe on your device.
3- Go to AppStore, reinstall Reports+ and login with your username and password.
1- On your phone or tablet, go to Settings > Applications > Manage Applications > Reports+
2- Tap “Delete” button.
3- Go to Google Play Store, reinstall Reports+ and then login with your username and password.
Still not working?
If after these steps you are still experiencing a problem, open Reports+ application and then go to Settings > Report A Problem and then you can share the problem with us by following the instructions on the screen.
Don’t forget: Reports+ never takes an action on behalf of you. Reports+ is not able to see or store your Instagram password. Your Instagram account is safe while you are using the application. We will never share or sell your private and personal information with any third party or person.
If you have any question, please do not hesitate to ask - we are ready to help you.